Lodging a Complaint at an Online Casino

Added: December 15, 2014

When playing on a regular basis at any fully licensed online casino, you may occasionally run into some kind of technical difficulty or something may have happened which you would like to complain about. It could be that a member of support has been rude to you or extremely unsupportive and unhelpful. It could be that the casino has not awarded you the bonus it promised you, or it could be that the software was faulty.

There are many different reasons that could warrant a complaint, but who would you actually contact if you do have a complaint and will the casino operator try and deal with your complaint seriously? If you play in a fully licensed online casino which is controlled by a reputable operator, you can pretty much guarantee that your complaint will be dealt with and that your issue is likely to be resolved in no time at all. Complaints will usually NOT be dealt with if you are playing in an unlicensed online casino.

Most online casinos that are licensed in Alderney, the Isle of Man, Gibraltar, Antigua & Barbuda, Malta, Kahnawake, Curacao or the United Kingdom and these casinos must have some kind of complaints and disputes procedures in place for when a player does complain. A casino should then deal with this complaint in the appropriate manner. If the casino does not deal with your complaint, then you should report your issue to the licensing authority which granted that casino a license.

Most cases are resolved within a short period of time, but if you are playing in a casino which is not owned by a reputable operator, or at a casino which is not licensed in one of these jurisdictions, then you can pretty much guarantee that your complaint will not be dealt with. Simply email the complaints department, detailing your issue and then wait for a response from the casino. Complaints can usually be made orally by telepphone, by sending a letter, sending a fax, or by online live chat support.

You should only ever contact the licensing authority if the casino fails to respond to your complaint. It is quite uncommon for an online casino operator to not respond to a complaint, providing you do actually have a valid issue, and you can expect a response from either the casino or from the licensing authority within a maximum of a few days.

Progressive Jackpot Games at Online Casinos

Added: November 24, 2014

Pretty much every fully licensed online casino today has a healthy selection of progressive jackpot games available. These are the games that have pooled jackpots which are connected to vast networks of online casinos. These prizes quite often reach well into the millions of dollars/pounds/euros and these games are generally only available in the real money mode and NOT in the free play mode.

Microgaming, Net Entertainment (aka NetEnt), Realtime Gaming, Playtech, Betsoft Gaming, Dragonfish, Rival Gaming and most other major online casino software providers have developed some fantastic progressive jackpot games and you can usually play for one of these huge prizes at hundreds of different online casinos.

For example, The Dark Knight online slot machine is a progressive jackpot slot and this famous online slot can now be found at more than 300 different online casinos. A small percentage of each wager placed on this progressive jackpot slot will contribute towards the main prize pool (there are actually three progressive jackpots available on this slot) and these jackpots will continue climb in real-time until one lucky player wins.

There is also a famous progressive jackpot slot from NetEnt called Mega Fortune. This game can now be found in approximately 50 fully licensed online casinos and this slot also has three different jackpots to play for. In 2013, this famous slot entered into the Guinness Book of World Records when it paid out an incredible €17.8 million to one lucky player.

Beach Life and Gladiator Jackpot (both from Playtech) have also both created multi-millionaires. These two slots can also now be found in hundreds of different online casinos. Some of the other most famous progressive jackpot slot machines from Playtech include Monty Python’s Spamalot and Everybody’s Jackpot, plus their entire range of branded Marvel slots such as Wolverine, The Avengers, Spiderman, The Incredible Hulk, Iron Man 1, 2 and 3 and Blade.

Microgaming’s other most famous progressive jackpot slots include Mega Moolah, Major Millions, Cash Splash, Tunzamunni and Fruit Fiesta and some of the other most popular ones from NetEnt include Hall of Gods, Arabian Nights and Super Lucky Frog. All of these slots can be launched instantly in your browser and the Playtech and Microgaming ones can also be launched from within a secure casino download client as well.

To find any of these slots, head over to sites such as Mr Green Casino, Betway Casino, 32Red Online Casino, Paddy Power Casino, Betfair Arcade, bgo Vegas, Gaming Club Casino, Jackpot City Casino, Gaming Club Casino, Royal Vegas Casino, bet365 Casino and/or Platinum Play Casino.

General Online Casino Information

Added: November 3, 2014

If you haven’t ever signed up to an online casino before you have nothing to worry about, especially when signing up to a fully licensed online casino. The online application form at most online casinos is fairly standard and it should only take a minute or so to complete. Remember to have a unique password ready when completing the sign up process.

Some online casinos will automatically assign a new username and some online casinos will ask you to create a new username. If the username is already being used by another player, you will need to come up with another one. These login details can then be saved so that each time you want to login you won’t have to try and remember your username/password.

Some of you may have only experienced the instant flash casino platform at your favourite online casino, but we recommend installing the software onto your computer as soon as you get the opportunity. If you are using a Mac computer, the only option you have is the flash casino. The download client at most Microgaming powered casinos is generally packed with more than 700 different games, but the instant flash version of the same casino will only contain approximately half as many games.

If the casino gives you the option to play instantly in your browser or to play from within a download client, the best thing to do would be to install the software on to your computer. Not only will you have more games available, but the download client at most Microgaming casinos also comes with a selection of Multi-Player games and you can also sign up for daily slot tournaments and blackjack tournaments. You will also find numerous promotional offers from within the download client.

If you ever run in to any kind of difficulty at an online casino, there’s no need to panic because the player support is usually available 24 hours per day and this support is usually friendly & professionally trained to deal with any issue that you may be encountering. Microgaming, Playtech, Realtime Gaming and the downloadable software from various other leading software providers usually comes with built in support and this program can generally be installed onto your computer in one of several different languages.

Some of the best online casinos that we can recommend visiting include sites such as Bet365 Casino, bgo Vegas, Mr Green Casino, Gaming Club Casino, Omni Casino, Mansion Casino, Jackpot City Casino, Slots Magic, Betfair Casino, Paddy Power Casino, Spin Palace Casino, 32Red Casino, Royal Vegas Casino, Casino Euro and Intercasino. When playing at any of these fully licensed online casinos, always remember to set spending and/or deposit limits and this will help you to manage your bankroll.

Playtech Software under the Spotlight

Added: October 13, 2014

Playtech is one of our favourite online casino software providers in the world and it has been supplying its product to online casinos since as far back as 1999. This is now a leading online casino software provider and the company’s games can now be found in more than 300 different online casinos. Playtech has produced an award-winning download client, as well as an instant flash casino platform, a mobile casino platform, a live dealer casino platform and several other impressive products.

You can now find Playtech’s state of the art software in almost 300 different gambling portals and some of our favourite Playtech powered casinos include sites such as Mansion Casino, Omni Casino, Paddy Power Casino, Gala Casino, Genting Casino, Coral Casino, Fly Casino, Betfair Casino, Bet365 Casino, William Hill Casino and Caino.com.

Playtech’s mobile casino software is compatible with most modern smartphone & tablet devices and many of their top-performing titles are now available on mobile. New mobile casino games continue to arrive on this platform on a regular basis and brand new online slot machines for desktop computers also seem to arrive at least once or twice per month.

Playtech has developed several exciting progressive jackpot networks and their most successful one is the Marvel Mystery Jackpot network which connects some of their most famous online slot machines. The Marvel Jackpot slots include Ghost Rider, Thor – The Mighty Avenger, Captain America, The Avengers, The Incredible Hulk, Iron Man (1, 2 and 3), Spiderman: Attack of the Green Goblin, X-Men, Blade, Punisher – War Zone, Elektra and Fantastic Four.

Some of Playtech’s other most famous slots include (in no particular order) Gladiator Jackpot, Pink panther, The Mummy, King Kong, The Sopranos, Piggies and the Wolf, Britain’s Got Talent, Everybody’s Jackpot, Monty Python’s Spamalot, Beach Life, Desert Treasure, The Three Musketeer’s, Plenty O’ Fortune, Halloween Fortunes, Top Trumps World Football Stars, Bonus Bears and Great Blue.

These state of the art online slot machines have really wide betting ranges to cater for most budgets and they all have fantastic prize structures. You will also find that most of these games are available in the real money mode and in the free play mode. Playtech has won several prestigious industry awards over the past few years and we can guarantee you that the company will continue to release even more ground-breaking titles over the next few years.

Online Casino Winners from Around the Web

Added: September 22, 2014

The following winners were all playing at a highly recommended Microgaming powered casino when they won, all of which are owned by the Fortune Lounge group. This reputable operator controls several top Microgaming powered casinos such as Royal Vegas Casino, 7 Sultans Casino, Euro Palace Casino, Platinum Play Casino and Vegas Palms Casino.

This trusted operator updates it Winner’s Wall almost every few hours and it contains details about the very latest big winners and details about their latest promotional winners. This information can be found simply by clicking on the ‘Winners’ button at any of the Fortune Lounge casinos. All of these prizes have been independently verified by a renowned online casino testing agency called eCOGRA (eCommerce and Online Gaming Regulation and Assurance).

Let’s take a quick look at a few of the latest winners who recently appeared on the Fortune Lounge Winner’s Wall. Player D.K. won CA$6,200.00 while playing on a brand new online slot machine called So Many Monsters and fellow Canadian, J.S, won CA$22,800.00 on a slot called CashOccino.

UK players G.P. and S.C. also both recently won big. Player G.P. netted £5,012.00 from a branded online slot machine called Hellboy and player S.C. won £3,308.80 from a summer themed slot machine called Summer Holiday. Australian player M.R. won AU$8,370.00 from a slot called Mystic Dreams and fellow Australian M.O. won AU$4,845.00 from the branded Hitman slot machine.

While playing in US dollars, Player H.I. won US$7,452.90 from a table game called Vegas Craps and player J.R. won US$4,300.00 from a slot machine called Retro Reels – Diamond Glitz. The other two lucky winners were both playing from somewhere in Europe. Player E.R. won €3,482.50 from an Ice Hockey themed slot called Break Away and player A.H won €21,742 from a branded slot called Tomb Raider, making him the ‘Top Weekly Winner’ in mid-September 2014.

All of these games mentioned above are available in the real cash mode and in the free play mode and they can be found over Microgaming’s downloadable and non-downloadable casino platforms. Although it is unclear exactly how much each player was spending when he or she won, the lowest bet per round on most of these games starts from as little as $/€/£0.10 - $/€/£1.00 up to usually no more than $/€/£500.00 per round/hand/spin.

Head over to either of these top rated Microgaming casinos today and start playing in the real cash mode. Who knows, maybe you could be the next player to appear on the Fortune Lounge Winner’s Wall. These trustworthy online casinos are all licensed by the Lotteries & Gaming Authority of Malta.

Top Paying Microgaming Casinos in July 2014

Added: September 1, 2014

Let’s start by taking a look at the average Return to Player payout percentage reports for several top Microgaming casinos and we will also take a quick look at what these casinos are currently offering new players. The first casino that we will look at is Spin Palace Casino. The average RTP % for Slot Games in July 2014 came to 95.73%, for Poker Games it was 98.03%, for Table Games it was 97.65% and for All Games combined it was 95.99%.

If you head over to Spin Palace Casino today and register a new account, the welcome bonus here entitles each new player to claim up to $/€/£1,000 over the first three deposits. Claim a 100% matching deposit bonus on your first ever deposit, a 25% matching deposit bonus on your second deposit and then a 50% matching deposit bonus on your third ever deposit.

Over at 32Red Casino, the latest payout reports were calculated as follows: The average RTP % for Slot Games came to 95.66%, for Poker Games it was 98.83%, for Table Games it was 98.95% and for All Games combined it was 97.24%.There are some great new player welcome bonuses also currently available at this casino. You can claim a free $/€/£10 No Deposit Bonus, plus a 150% matching deposit bonus worth up to $/€/£150. This particular deposit bonus offer is a Slots Bonus.

You can also claim an extra $/€/£32 for every $/€/£10 that you deposit into your 32Red account thereafter and high rollers can claim a 100% matching deposit bonus worth up to a whopping $/€/£1,000. There are plenty of other fantastic casino bonuses available here for both new & existing players.

At All Slots Casino, the payout reports in July were as follows: The average RTP % for Slot Games came to 96.11%, for Poker Games it was 95.46%, for Table Games it was 97.43% and for All Games combined it was 96.11%. All Slots Casino is one of the most famous Microgaming casinos in the world and this impressive casino is currently offering all new players a massive $/€/£500 Welcome Package. You can claim four initial deposit bonuses when you first start depositing here.

At Platinum Play Casino, the payout reports in July were as follows: The average RTP % for Slot Games came to 96.17%, for Poker Games it was 99.28%, for Table Games it was 97.18% and for All Games combined it was 96.31%. If you register a new account here today, you can claim a One Hour Free Play welcome bonus where you are given 1500 in Free Chips and the aim is to try and make a profit (up to $/€/£100) within 60 minutes. A one-off deposit bonus is also available here.

At Jackpot City Casino, the payout reports in July were as follows: The average RTP % for Slot Games came to 95.89%, for Poker Games it was 97.15%, for Table Games it was 98.67% and for All Games combined it was 96.22%. This casino is also currently offering each new player a two-tier deposit match offer worth up to $/€/£500.

Online Slots Launched throughout June, July and August 2014

Added: August 11, 2014

Online slot enthusiasts have been treated to a huge number of new online slot machines throughout the summer months of 2014. In June, July and August, most of the major leading online casino software providers launched at least two brand new online slot machines. Let’s take a look at some of the best ones that arrived throughout this period.

Microgaming launched several new online slot machines which included RoboJack and Fish Party, but their two headline titles included Terminator 2 and Jurassic Park. These new Microgaming slots can now be found in loads of top Microgaming powered casinos, they are available in the real money mode and in the free play mode and they can be found over Microgaming’s, Flash, download and Quickfire platforms.

“Welcome… to Jurassic Park,” said Microgaming’s CEO, Roger Raatgever. “Since signing the Jurassic Park franchise earlier in the year, we have been on a grand adventure to create this online slot. Jurassic Park is an enormous brand so we knew we had to create something spectacular to represent the franchise’s iconic status.” He finished by saying, “The game goes live today (Aug. 6) with our operators and I’m very proud of what we have achieved; it’s one of our greatest slot creations to date!”

Betsoft Gaming has also released several new titles onto mobile and on desktop. The latest 3D slots from Betsoft Gaming included Gypsy Rose (available on mobile an desktop), as well as SugarPop (recently added to mobile, now available on both platforms). There was also It Came from Venus (an older title which has also now be developed for mobile) and Dr. Jekyll & Mr. Hyde (launched straight away on both platforms).

“We've brought this dark tale to life with rich cinematics and unparalleled special effects,” said the Betsoft Gaming Head of Product Development, Anthony Locke. He continued, “Our version of Jekyll & Hyde explores themes of duality and change via the interplay between the doctor and his unspeakable shadow in the inimitable BetSoft style - unforgettable and distinct characters delivered in the highest quality, true 3D graphics in the industry with visionary features and bonus effects, including an explosively exciting cinematic that will take your breath away.” These words came from the Betsoft Website.

Net Entertainment also released some fantastic new titles which included Lost Island, The Wish Master, Mega Fortune Dreams and The Marvellous Mr Green, the latter of which is only available exclusively at Mr Green Casino. The latest IGT slots to have arrived included In Bloom, 100 Ladies and Miss Red and the very latest Playtech slots to have arrived included Sweet Party, Top Trumps World Football Stars 2014, Football Carnival, Sherlock Mystery, Esmeralda and Streak of Luck.

Fortune Lounge Rewards Program

Added: July 21, 2014

Fortune Lounge is an online casino group which controls a string of impressive online casinos, all of which are powered by award-winning Microgaming software. Their flagship brands include Royal Vegas Online Casino and Platinum Play Online Casino, plus they also control 7 Sultans Casino, Euro Palace Casino and Vegas Palms Casino.

As soon as you register a real cash account with any of these casinos, you will automatically be enrolled in to the Fortune Lounge Rewards Program. This loyalty program is a fantastic scheme which is designed to reward registered members based on their play in the casino (in the real money mode) and then depending on which currency you are playing in will determine exactly how many points you can earn per $/€/£1.00 wagered in the casino. Let’s take a quick look at a few examples.

To earn 1 loyalty point on slots such as Terminator 2, you must wager a minimum of €1.00 / $1.35. This ratio is basically the same for all online slot machines and scratch cards, therefore playing on these games will earn you the most points. In fact, when playing on a game called Bingo 90 Ball, you only need to wager €0.40 / $0.54 to earn 1 loyalty point.

On games such as Bubble Bonanza, you need to wager €1.00 / $2.70 to earn 1 point. On games like 3 Card Poker Gold, Casino War, Hold’em High Gold, Keno, Texas Hold’em Bonus Poker Gold, Triple Pocket Hold’em Gold and Vegas 3 Card Rummy Gold, you must wager €5.00 / $6.76 to earn 1 point.

On games like American Roulette, European Blackjack Redeal Gold, European Roulette, French Roulette, Live Roulette (regular & playboy), Multi-Player Roulette Diamond Edition, Premier Roulette Diamond Edition, Roulette Royale, Sic Bo and Three Wheeler, you must wager €10.00 / $13.52 to earn 1 point.

On games like 3 Card Poker, Aces & Eights, Aces & Faces, All American, Atlantic City Blackjack Gold, Baccarat, Baccarat Gold, Big Five Blackjack Gold, Blackjack (and most other Blackjack Varieties, Live Blackjack Games and Video Pokers), as well as Cyberstud Poker, Louisiana Double, Poker Ride, Poker Pursuit and Vegas Craps, you must wager €20.00 / $27.05 to earn just 1 point.

When playing on games like All Aces, Classic Blackjack Gold (and all other Multihand Blackjack varieties), as well as a game called Win Spinner, you must wager a whopping €100.00 / $135.23 to earn just 1 point. In other words, you’re better off playing on the slot games to earn the most points, but the great news is that there are more than 300 individual slots for you to choose from.

You can find out more about the different tier benefits that you are entitled to from with the download client at any Fortune Lounge casino. As you progress through the ranks and move up through the higher loyalty tiers, you will earn MORE points per $/€/£1.00 wagered. You can also earn EXTRA loyalty points when playing on selected games during regular promotional periods.

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